Appointment Deposit & Cancellation Policy

At The Auto Detail Smith, we take pride in delivering showroom-quality results and reserving dedicated time slots exclusively for your vehicle. Because we block out specific hours of the day to focus solely on your car, last-minute cancellations and no-shows significantly impact our schedule and our team.

To ensure fairness to all our clients and maintain a reliable schedule, we require a booking deposit to secure all service appointments.

To lock in your spot on our calendar, we require a non-refundable deposit of $25, $50, or $100 depending on the size of your job. Some Specialty jobs can require a deposit up to 50%.

Is this an extra fee?
Nope. It goes right toward your final bill. If your detail is $400 and you put down a $50 deposit, you just pay the remaining $350 at checkout.

What if I need to reschedule?
Just let us know at least 24 hours before your appointment. If you cancel or change things within that 24-hour window, you forfeit the deposit and will need to put down a new one to rebook.

Why do you require deposits?
Last-minute cancellations and no-shows hurt a small business. When someone cancels late, it leaves an empty slot we could have given to another client on our waitlist. A deposit just ensures we are both committed to the time slot.

What happens if the weather is bad?
Utah weather changes fast. Here is how we handle it:

Mobile Jobs: If rain, snow, or freezing cold makes it impossible to detail your car outside, we will contact you to reschedule and move your deposit to the new date.

Shop Jobs: If your car is coming to our indoor shop, bad weather won’t stop us. We can still do the job safely out of the elements, so the appointment stands unless road conditions are flat-out dangerous.